FAQs
Can I exchange items?
Should you need to return or exchange please review our return policy.
How often do you restock?
We do not restock our products often as the designs are all unique and quantities are always limited. If there is a particular item, you’re interested in please let us know via WhatsApp.
How should I care for my items?
We try our best to write the instructions for care at the bottom of each online product description.
I am an established designer, artist, or manufacturer. How does my brand collaborate with table manners?
Domi Living is always looking for interesting collaborations, new designs, and collections that are both utilitarian and a class apart. We believe in partnering with brands whose work stands out. If you’re a brand with unique designs, write to us via direct message on Instagram, or WhatsApp us via the WhatsApp contact option on our website.
My product is defective! What do I do?
We at Domi Living aim to give you only the best. We Apologize that the item(s) did not reach you in good condition. No worries, you may contact us via WhatsApp, please do so within 24 hours of delivery and our customer team will arrange a replacement(s) accordingly. Please ensure that the products are returned in their original packaging and sufficiently protected.
My order has already been placed, can I change or cancel it?
For any request to change your order, cancellation, or delivery address, you may proceed to WhatsApp us and our Customer Team will assist you accordingly. Please request any changes within 24 hours of your first order.
I received the wrong item(s)/some of my item(s) ordered are missing.
Oh no! We are so sorry for the inconvenience caused. Please do WhatsApp us with photos (within 24 hours of receding your delivery) of what you ordered and what you received instead. We will then address this matter accordingly and make the necessary amendments.
I need help deciding which design to choose for my house
Domi Living offers a diverse range of cutlery and homeware. We believe in making every moment spent at home unforgettable. You may approach our customer team and we will do our best to assist you.
What does Domi Living mean?
Domi means home in Latin. Domi serves everyday luxury with handcrafted dinnerware & tableware and we are driven by nothing but love. Love for Family, culture, diversity, and home.
How long will it take to dispatch my order?
It may take between 2-4 working days for us to prepare your order for shipping. You will be notified via email once your order has been dispatched.
Which payment methods do you accept?
We accept all major debit and credit cards, including Visa, Mastercard, and American Express.
What kind of items can I expect to find in Domi Living?
We have a plethora of items and our collection is constantly growing! You can find a well-curated set of Dinnerware, you will also find accessories like chopsticks and candles. From homeware and tableware to gifting options, we have it all at Domi Living.
